Emily Sander
29 January 2024
13m 8s
The Power of “I Don't Know”: Handling Questions with Confidence
00:00
13:08
Emily Sander
29 January 2024
13m 8s
00:00
13:08
Ever found yourself in a situation where you're asked a question, everyone is looking at you, and you don’t know the answer? Newsflash: this scenario is bound to happen as a Chief of Staff. It doesn't mean you're bad at your job if you don't know; it’s important to be ready and prepared. These moments are a great opportunity of learning for you and the team. Master the art of responding in these types of situations for yourself and your team.
Discover some practical and tactical tips for what to actually say in these moments.
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01:01 The Power of 'I Don't Know'
02:02 Handling 'I Don't Know' Moments
02:59 The Role of Chief of Staff in 'I Don't Know' Moments
05:38 Resourcefulness in Finding Answers
07:42 Real-Life Example of Resourcefulness
10:34 Understanding What You Need to Know
13:07 Takeaway
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Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach.
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