Leveraging Leadership

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Emily Sander

29 January 2024

13m 8s

The Power of “I Don't Know”: Handling Questions with Confidence



Ever found yourself in a situation where you're asked a question, everyone is looking at you, and you don’t know the answer? Newsflash: this scenario is bound to happen as a Chief of Staff. It doesn't mean you're bad at your job if you don't know; it’s important to be ready and prepared. These moments are a great opportunity of learning for you and the team. Master the art of responding in these types of situations for yourself and your team.

Discover some practical and tactical tips for what to actually say in these moments.

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01:01 The Power of 'I Don't Know'

02:02 Handling 'I Don't Know' Moments

02:59 The Role of Chief of Staff in 'I Don't Know' Moments

05:38 Resourcefulness in Finding Answers

07:42 Real-Life Example of Resourcefulness

10:34 Understanding What You Need to Know

13:07 Takeaway

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Emily Sander is a C-suite executive turned leadership coach. Her corporate career spanned Fortune 500 companies and scrappy start-ups. She is an ICF-certified leadership coach and the author of two books, An Insider’s Perspective on the Chief of Staff and Hacking Executive Leadership. Emily works with early to senior executives to step into effective leadership with one-on-one coaching. Go here to read her story from seasoned executive to knowledgeable coach.

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To learn more about Emily and Next Level Coaching, click here.

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